The staff at the funeral home you liaised with, may be able to assist you with this information. The amount of ash produced can vary greatly as it is dependent on a few different factors. It is important I know the ash volume in milliliters before making the urn. *Please know that it is the volume (in millilitres) of your baby's ashes following their cremation that is important, not your baby's birth weight. If you are unable to provide me with the above information, you may consider the following: Take the ashes to the funeral director who organised the cremation & ask them to measure the ashes Measure the ashes yourself in to a measuring jug and advise me of the amount Bring the ashes to me in Highett, Melbourne and I can measure them (there is an additional charge of $45 for me to measure) Send the ashes by courier or registered post to me and I can measure them (there is an additional of $45 for me to measure) Take a photo of the ashes and send the photo to me so I can estimate the appropriate size urn. I understand the options above might be difficult for you to do and I am happy to guide you to ensure the least amount of distress occurs. Sometimes a friend or family member might be able to support you to do this challenging task. Sizing: It is important you consider whether you would like all of your baby’s ashes in the one urn, or whether you would divide them (please see "Information: To Help Inform Your Decision' on our Urn Designs' tab on our home page). As a general rule, the loss of a baby: in the first trimester may produce approximately a teaspoon or up to a tablespoon (and sometimes more). a pre-term baby in the second trimester, may need up to a 250ml sized urn a full-term baby would typically need up to a 500ml sized urn Pebble Urns are available in a small, medium or large size. Dimensions: Small pebble: 4 x 3 x 1.5cm & holds approx 1 teaspoon of ash Medium pebble (flat-ish): 9 x 8 x 3cm & holds approx 50mls of ash Medium pebble (concave): 8 x 7 x 4cm & holds approx 50mls of ash Large pebble: 13 x 12 x 3.5cm & holds approx 150mls of ash Heart Urns are available in a small, medium or large size. Dimensions: Small heart: 6 x6 x 3.5mls & holds approx 30mls of ash Medium heart: 12 x 12 x 5.5cm & holds approx 150mls of ash (with silk pouch) or approx 250mls (no silk pouch) Large heart: 14 x 14 x 7.5cm & holds approx 450mls of ash (with silk pouch) or approx 500mls of ash (no silk pouch) Please note: * You may choose any of our urns to place a portion (not all) of the ashes inside. * Each clay urn is made by hand. Temperature, the nature of clay and its properties means that shape and size may differ for each item made.

Each urn is carefully custom-made by hand, by Eliza in her studio to your specific requirements. Each piece, takes many hours to make, shape, tidy, dry and no two will be the same. Pricing: Pebble Urn $120 small, $300 medium, $420 large. Heart Urn $180 small, $350 medium, $480 large. Lettering is done by hand and each individual letter is imprinted on to the clay and is an additional cost of $5 per letter. Placing ashes into urn (by me) $45 For the either the pebble and heart series and customised designs, we can quote based on your requirements at the time of enquiry. Please use the enquiry form on our website under the 'Contact' tab on the home page.

Your personalised urn will take between 2 to 4 weeks to make depending on the size. The smaller heart and pebble urns take approximately 2 weeks. The medium sized urns require approximately 3 weeks. The larger urns can take up to 4 weeks due to the drying time involved. Please note that each urn is hand-made and as a result, no two urns will be the same and there may be some irregularities in the clay and the finished product.

Our designs include lettering, individually done by hand with your baby's name, an important date or a few meaningful words or I can imprint a cornflower, a dragonfly or a lavender sprig on any of our urns. Of course, you do not need to have any embellishment. If you would like something different then please email me at eliza@mypebbleurn.com.au to discuss a possible design with me.

At the base of each urn is an opening which is secured with a rubber stopper. Some of the stoppers are glued if I feel it is necessary. The larger urns have a silk pouch* with a drawstring tie and the ashes are held within this silk pouch with a rubber stopper. You can place the ashes directly into the urn with any of our urns however, extreme care must be taken when moving the urn. *we try to use recycled materials wherever possible.

Absolutely, please e-mail me to arrange a time to visit. I can meet you in my studio in Highett, Melbourne. My email is: eliza@mypebbleurn.com.au

Yes, I can assist with this or do this for you. You can either come to my studio in Highett, Melbourne or send me your loved one's ashes via registered post or courier (at your cost). I can then transfer the ashes into your chosen urn for you. There is an additional cost of $45 for me to transfer the ashes into the urn plus any applicable return postage back to you. You are very welcome to collect the urn with the ashes from my studio in Highett, Melbourne. Please email me at eliza@mypebbleurn.com.au to discuss these options.

Domestic orders Postage with either Australia Post or Sendle is an additional fee to the cost of the urn you have purchased. From date of dispatch, orders typically take 3 - 10 days to reach you Australia-wide. All items are registered for tracking to deliver your urn safely to your chosen address. --- If you prefer to use your own courier, you can arrange for your urn to be collected from the studio in Highett, Melbourne (Australia) at your cost. You are also welcome to pick up the urn from the Highett studio.

International orders Postage fees apply. Postage will be calculated as an additional cost and would be dependent on the total weight of the urn with packaging. Please email me for costings. Buyers are responsible for any customs and import taxes that may apply. Please note that some countries such may charge a fee at customs which would you would be responsible for paying. --- ​ If you prefer to use your own courier, you can arrange for your urn to be collected from the studio in Highett, Melbourne (Australia) at your cost.