Refund Policy

A Legal Disclaimer

Thank you for buying one of our urns.

Each urn is lovingly crafted by me and made to order, with care and attention given to your personal selections.

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We understand that issues can sometimes occur during production or delivery. If you receive a faulty or damaged item, we’re here to help.

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Refunds & Replacements

Refunds are only available in the case of:

• A faulty product

• A product damaged in transit

To be eligible for a refund or replacement:

1. Please contact us within 7 days of receiving your order.

2. Provide a clear description of the issue and include photos of the damage or fault.

3. Email your request to eliza@mypebbleurn.com.au with your invoice number and contact details.

We will assess your claim and, if approved, offer a refund or replacement as appropriate.

Exclusions
We do not offer refunds or exchanges for:

• Change of mind

• Incorrect details provided by you during ordering

• General wear and tear or misuse

Claiming Shipping Costs 

If your refund is approved due to a fault or damage, we will cover the return shipping costs or provide a return label if necessary.

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Need help?
If you have questions about your order or our refund policy, please email Eliza at:

eliza@mypebbleurn.com.au
 

Thank you for choosing my pebble urn — a meaningful and sustainable way to honour your loved ones.